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Exam 13: Leadership for Performance Excellence

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Question 21

Multiple Choice

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With respect to the six competencies summarized by the human development and leadership division of the American society for quality,which of the following competencies in a leader includes the evaluation of people's actions to ensure they are performing consistently with the mission,goal,or end-result?

A) Communicator
B) Learner
C) Builder
D) Motivator

E) B) and D)
F) None of the above

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Question 22

Multiple Choice

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With respect to the six competencies summarized by the human development and leadership division of the American society for quality,which of the following competencies in a leader involves providing others with a role to guide their actions?

A) Mentor
B) Navigator
C) Learner
D) Communicator

E) A) and B)
F) A) and C)

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Question 23

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Describe the organizational structure of the magnesium plant of Alcoa.

_____ is the first category in the Baldrige framework,signifying its importance in driving quality and performance excellence throughout an organization.

What is the vision of the Advocate Good Samaritan Hospital?

With respect to the six competencies summarized by the human development and leadership division of the American society for quality,which of the following competencies in a leader involves creating shared meaning and providing direction towards a vision,mission,goal or end-result?

With respect to the "changing nature of leadership" (CNL) studies conducted by the Center for Creative Leadership,the leadership skills will have to change form from:

As managers work with different individuals in different stages of careers and maturity,it is their responsibility to adapt the leadership style to the individual and the situation.

According to situational leadership,leadership styles might vary from one person to another,depending on the "readiness" of subordinates.

Compared to transactional leadership,transformational leadership is more aligned with organizational change required by total quality and Baldrige-like performance excellence models.

In the context of transactional leadership theory,contingent reward behavior includes clarification of the work required to obtain rewards to influence motivation.

Which of the following personal leadership competencies refers to the ability to stay healthy in both work and play,demonstrating the importance of being ready to implement leadership competencies when needed?

_____ refers to the system of management and controls exercised in the stewardship of an organization.

With respect to the six competencies summarized by the human development and leadership division of the American society for quality,which of the following competencies in a leader entails assuming responsibility for ensuring necessary resources are available and the evaluation of processes to ensure effective resource use?

In the context of the social responsibility,what are the various factors on which ISO 26000:2010 provides guidance?

According to the situational leadership theory,the choice of leadership style applied by the leader must be driven by personal preference.

In the context of the Weber's classification of the way leaders exercise authority,which of the following leadership styles extends from customs,habits,and social structures,and often involves the passing of position and power from one generation to the next?

Leaders who take on a transformational style of leadership have a short-term perspective.

The significance of emotional intelligence for effective total quality lies in translating the "vision" of an integrated leadership system and long-range planning process into action.

What was identified by the Crosbys as the main culprit in Alcoa's industrial magnesium plant's environment?